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Shipping & Returns

We want to make sure our customers are satisfied so feel free to read about all our policies before purchasing so that you are aware of all the conditions to prevent further issues. If we haven't answered all your questions feel free to contact us!

 

PAYMENTS

Here at This and That we want to make sure you feel safe so we process all sales through Paypal including credit car payments through Visa, MasterCard, Discover, and American express, this way you do not need to enter your credit card account number for us at any time.

It is NOT necessary to have a Paypal account because you can enter as a guest and use any form of payment. Paypal is a secure way to buy online.

Important Note: We reserved the right to cancel any order due to human or system error. If for any reason an order is canceled a full refund will be issue for the cancel item(s).

RETURNS

For the most part, we accept all returns within 15 days from receiving the item.  Please notify us ahead of time by email at customercare@thisandthatforkids.com Please read the following exceptions:

  • NO returns on seasonal merchandise (Halloween, thanksgiving, ChristmasEaster, etc.) unless we accidentally send the wrong size or style
  • NO RETURNS ON SALE ITEMS
  • Items must be unwashed, unused, and with all hang tags
  • Customer is responsible for shipping charges, unless it is our mistake
  • NO Returns or Exchanges on monogrammed/personalized items unless we made an error. We will monogram exactly what you write on the instructions, and in the case of initials, in the exact order

 

We do not do exchanges, if you purchased the wrong size and need a different one you must purchase the correct size and send the other one back, once we receive it we will issue a refund for the cost of the item only, shipping charges are the responsibility of the customer. We are not responsible for items lost in transit so make sure to get a tracking number. 

All eligible returns must be done within 15 days of receiving. If you have any questions please email us at customercare@thisandthatforkids.com

Send all returns to:

This and That For Kids
13275 SW 136th Street #15
Miami, Florida 33186


SHIPPING

Orders ship within 24-48 Hours Monday to Friday except for items that have to be monogrammed. For monogramming please allow up to 7 days.

You can decide whether you want USPS Priority (2-3 business days), USPS First Class (3-5 business days), or Overnight (if purchased before 12:00 pm Monday to Friday). Prices are based on total order. Will show before payment is approved.

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